Food Disappears from App

[DebDarl]

I have added food as per the ap but it disappears and doesn't save. I'm in New Zealand. Can only American's do this?

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @DebDarl.

I'd like to take a closer look at what is going on. The food shouldn't disappear at all, it doesn't have anything to do with the country.

Where exactly has it disappeared? Could you share some screen shots showing the blanks? In the meantime I'd recommend that you try to log out of the app and then log back in so that the app can reload everything from the servers.

Let me know if you have any further questions.

[Lilbiddy]

Hi @DebDarl, are you trying to use the barcode scanning feature? If you are that doesn't work anywhere but the U.S.

A feature that people think they are getting and then come here only to be told it doesn't. Then they ignore the fact that people do want it.

Mind you considering the current dogs dinner of an app we've got that may be just as well.

[DebDarl]

No just loading manually. tried to save a meal too and that was a bust aswell.

[Lilbiddy]

Oh sorry @DebDarl, I am in the UK and I can save things in the custom food entries, but I must admit I have never tried to save a meal so I shall be watching to see what advice you receive as it may be useful to me.

I'm pretty sure someone on here will get you sorted.

Cheers. 

[LanuzaFitbit]

Hello @Lilbiddy and @DebDarl.

@DebDarl Could you share some screen shots of what you are seeing? Also, are you trying to save foods as in logging them to your Dashboard or creating a custom food? Knowing that would definitely give us some insight into what is happening.

Let me know if there are any further questions.

[DebDarl]

I've been a bit busy but will try again tonight. I can't get a screen shot of the Lists of food as they disappear when I try to use the snipit tool. I was just adding food, it shows on the Daily total but does not save to the list.

[LanuzaFitbit]

Hello @DebDarl.

There has been a couple of days since then. Has the situation persisted since then? Please do let me know and keep me posted.

Look forward to your reply! Let me know if there is anything else I can help you with.

[DebDarl]

Hi
I can't be bothered re-loading in my particular foods everyday so will give the whole thing a miss. It does put them in the daily list for calories but doesn't keep them to be used a second time in one day, let alone everyday. Simply too much work. I can't show you the drop down list as it disappears as soon as you click off it.

Thanks
Debbie[http://graphics.hotmail.com/emsmiled.gif]D

[LanuzaFitbit]

Hey @DebDarl.

From what you are saying it sounds like it is disappearing from the custom foods list. 

Our team is aware of this situation and it is being looked into. We do not have any details on the matter at this time but we will be sure to let everyone know as soon as we do. 

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if you have any further questions.

[DebDarl]

thanks I'll wait and see.