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Food Log Tile is no longer in the Fitbit app

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‎01-21-2020 05:58 - last edited on ‎01-29-2020 11:37 by Fitbit Moderator

‎01-21-2020 05:58 - last edited on ‎01-29-2020 11:37 by Fitbit Moderator

Hi, I have a fitbit Versa and I have recently noticed that I no longer have the food log in my app on my phone (OnePlus 6T) and I have tried all of the trouble shooting to get it back.... Is this something I now have to pay for??

 

 

Moderator edit: updated subject for clarity

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‎01-29-2020 11:36 - edited ‎02-23-2024 03:38

‎01-29-2020 11:36 - edited ‎02-23-2024 03:38

Hi there @lcadby_80, welcome to the Community Forums. I'm sorry for the late response. I appreciate you have taken the time to troubleshoot this prior to posting here. 

I'd like you to confirm you've followed the steps provided in the article: How do I track my food with the Fitbit app? 

Please note that your OnePlus 6T is not currently added to our list of supported devices. You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'll be around if you need further assistance. 

Maria | Community Moderator, Fitbit


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