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Food, Measurements Disappeared

ANSWERED
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‎08-22-2019 18:45

‎08-22-2019 18:45

Android app when adding food used to have options to enter numbers (servings or quantities) then select drop down arrow for measurements (grams, ounces, pounds, tsp, tbsp, cups etc.) No longer there, missing? Called support they said there are no issues,  uninstalled & reinstalled app...

Appreciate any fixes,  tips,  hints

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1 BEST ANSWER

Accepted Solutions

‎08-23-2019 16:52

‎08-23-2019 16:52

Hello @JL6500, welcome to the Community Forums! It's a pleasure to help you out with your concern.

 

First, I appreciate your effort and patience troubleshooting this situation with our Customer Support team prior to posting. To better assist you with this, can you please let me know which Android mobile device you're currently using to sync your Fitbit? Also, when was the first time you experienced this and how many times since then? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app
  2. Uninstall the app from your mobile device
  3. Make sure that the Android version is up to date
  4. Reboot your mobile device
  5. Reinstall the Fitbit app 
  6. Login using your Fitbit credentials 

 

Also, please make sure that the mobile device you're currently using is compatible with our products and services. 

 

Keep me posted.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎08-23-2019 16:52

‎08-23-2019 16:52

Hello @JL6500, welcome to the Community Forums! It's a pleasure to help you out with your concern.

 

First, I appreciate your effort and patience troubleshooting this situation with our Customer Support team prior to posting. To better assist you with this, can you please let me know which Android mobile device you're currently using to sync your Fitbit? Also, when was the first time you experienced this and how many times since then? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app
  2. Uninstall the app from your mobile device
  3. Make sure that the Android version is up to date
  4. Reboot your mobile device
  5. Reinstall the Fitbit app 
  6. Login using your Fitbit credentials 

 

Also, please make sure that the mobile device you're currently using is compatible with our products and services. 

 

Keep me posted.

Best Answer
0 Votes

‎08-23-2019 21:13

In response to RicardoFitbit

‎08-23-2019 21:13

Samsung Galaxy s8 edge

I did exactly what you suggested

The issue seems to have started when the app was updated August 15th

Please review & advise
Best Answer

‎02-08-2021 21:01

In response to JL6500

‎02-08-2021 21:01

This issue just started for me last week.

Best Answer