Food and calorie tracker not working since latest update

[LysP]

My food and calorie tracker has gone haywire showing up incorrect data, mixing up data across days, showing yesterday's data for today. Everytime I log in, there is a different glitch. I have tried forcing the app to stop, reinstalling the app, restarting my phone and no difference. I have a google pixel 5 phone. There was a security update installed today and I have the latest version of the app. Any suggestions for how to rectify? I can't use this feature at all!

[Gr4ndp4]

Hi, @LysP, welcome to the community, my first suggestion would be to sync your Fitbit app, conduct a full factory reset of your device, delete the app from your phone, restart your phone & re-install. This would give everything a fresh start. If you can let me know which Fitbit device you have and the OS (Android xx) of your phone I can provide more details

Let us know.

Cheers

[LysP]

Hi

Thanks, I'll do the factory reset and reinstalled.

I have a charge 4 HR and am on Android 14.

Cheers

Lys

[Gr4ndp4]

Hi, @LysP, thanks for the update. On your Charge 4 On your Fitbit device, open the settings app>About>clear user data, then restart your Charge 4. You may find this video useful, remember the Fitbit app has moved on since it was made but the basic principle remains the same.

I hope this is useful, let us know how you get on by posting here again.

Cheers

[LysP]

Hi

Thankyou for all of the advice, after doing the full factory reset and reinstall of the app, it seems to have fixed the glitch.

Appreciate your help!

Cheers

Lys

[Gr4ndp4 · Accepted solution]

Hi, @LysP thanks for the positive feedback, I'm pleased you sorted it out. As the original poster it's open to you to mark my post "Choose as best answer" if you think it merits it. This will allow others to find the answer easily.

Cheers