Food bar graphs not loading historic data - Samsung Galaxy S10

[DeinGesicht]

Since updating android app on galaxy s10, the food graphs no longer load data going back after mid Oct. I'm getting nowhere with the support channel on twitter and no acknowledgement there that it's a problem with the app. I've usually been able to scroll back thru the bar graphs a good few months but it stops dead in Oct. Nothing has helped it. The fault isn't at my end, as usual. Please advise if this is a known issue. 

 

Can't scroll back any further at all. It stops dead. Usually it'd be slow in loading but would still allow scrolling. 

Also, the food logging screen doesn't go back further than Sep. I've been using this feature to track possible food triggers against a medical condition I have.  Now I can't do that. Seriously annoyed with this. 

Moderator edit: Subject for clarity.

[DeinGesicht]

 

Can't scroll back any further at all. It stops dead. Usually it'd be slow in loading but would still allow scrolling. 

Also, the food logging screen doesn't go back further than Sep. I've been using this feature to track possible food triggers against a medical condition I have.  Now I can't do that. Seriously annoyed with this. 

[RodrigoMFitbit]

@DeinGesicht Nice to see you again here in the forums. I will gladly help you regarding the food bar diagram. I appreciate the detailed explanation and the screenshots. To be honest you are the first person reporting this. Have you tried uninstalling and installing the app? 

In the meantime you have the option to check the calories burnt in the Fitbit.com dashboard. Click here to log in. It is not the same bar diagram but you can compare the information on your profile. 

Let's see if anyone else is experiencing the same as you. Thanks for bringing it to our attention. Regards!

[Lilbiddy]

@RodrigoMFitbit  I have the same problem and similar with water consumption. Checked my steps history which used to go back to my first day, not any longer. I still can't open the Hourly Activity tile. 7 Day Summary has totally disappeared. 

What is the point of a Fitbit if we can't access historic data to see our progress?

[DeinGesicht]

I have tried every fix suggested, uninstalled, cleared cache, deleted versa 2 from phone - then reconnected. Nothing has worked. Ive discovered that the graph now only holds exactly 31 days data. I can only scroll back thru the food entries to around start Sep. I shouldn't have to use the website dashboard when I have an APP that used to do this. 

A case has been opened with tech but any time I've reported an issue to them, it's not worked - or I'm told, oh we're looking into it, then nothing 🤷🏼‍:female_sign: Not confident, not happy at all. 

[Lilbiddy]

@DeinGesicht  What makes this more annoying is that version 2.63 which has survived so far on my Kindle has ALL the information and the 7 day summary. So it's definitely something in their app. But oh no we mustn't have access to retro versions that actually work. I am so fed up with their lack of interest in their customers. 

[DeinGesicht]

Agreed. I'm not happy with this at all. I can STILL only access 31 days previous on that graph. I can only get back as far as Sept on the food logs. This wasn't an issue before the update last week. But of course I had to jump thru x number of "fixes" before it was referred to tech with a case number. I expect it *might* be fixed in a year. I just hate how the issue's always thrown back at me like it's something I've done. I've been using this for 5 years and it's the same messing around every time. 

[DeinGesicht]

I still have this same problem, ongoing a month now. No response from tech  (apparently referred to them around 3 weeks ago). Some other charts/graphs on premium are affected the same way, but can't remember offhand which ones. I'd like to be able to view the data I've always been able to before, but the issue has been ignored 🤷🏼‍:female_sign: seriously unhappy about this.