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Food log nutritional values not increasing

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‎02-15-2021 09:20 - last edited on ‎02-15-2021 18:32 by Fitbit Moderator

‎02-15-2021 09:20 - last edited on ‎02-15-2021 18:32 by Fitbit Moderator

When I find a food and increase the quantity it is NOT updating (increasing values) the nutritional information, only the calories.  Example: 1 grass fed burger has 26 grams  of protein,  but when I increase quality to 1.5 burgers, protein grams remain at 26. All the other nutritional values don't adjust, only the calories. I am using the Android version of fitbit. 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-16-2021 17:09

‎02-16-2021 17:09

Hello @Evelinezernetzk, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎02-16-2021 17:22

In response to RicardoFitbit

‎02-16-2021 17:22

I've had this issue since I started using the app at least 4 years ago when
I got my first fitbit device. I've always had a Samsung note my current one
is the 8.

I tried all the suggestions but the problem persists. I have seen others
post about the same issue and trying the options you suggested. All I know
is my app doesn't work correctly but husband's does. The difference is he
has an iPhone, me an android.
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