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Trouble signing into Get Fit puzzle

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‎02-15-2021 18:18 - last edited on ‎02-16-2021 17:14 by Fitbit Moderator

‎02-15-2021 18:18 - last edited on ‎02-16-2021 17:14 by Fitbit Moderator

Won't let me sign into the app keep in looping me back to the beginning. 

 

Moderator Edit: Clarified subject

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‎02-16-2021 17:13

‎02-16-2021 17:13

Hi @BHLeGore, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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