help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Food tracker issues - losing calorie count, mixing up days

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-20-2023 15:20 - edited ‎03-20-2023 18:03

‎03-20-2023 15:20 - edited ‎03-20-2023 18:03

I've recently had to change my diet, so I've been faithfully logging my meals on the Fitbit mobile app. Several days ago, it started having serious errors.

 

First, no matter how much food I've entered, the app almost always displays 0 calories for the day, both at the top level of the app and in the Food submenu: 

 

Screenshot_20230320_155108.jpg

 

On the rare occasions that it doesn't display 0 calories, it's because the app has randomly imported the calorie total from another day and is displaying that instead of the current day's count:

 

Screenshot_20230320_174535.jpg

 

The app is also inconsistent in updating the widget to show accurate steps for the day; after it syncs, it will show the correct step count in the app, but the widget will still display 0 steps. That's annoying, but much less of a health issue than being able to keep my nutrition percentages in the correct range.

 

Has anyone else experienced these problems? Any ideas how to fix it? I've tried restarting the app and rebooting phone with no success. I have not tried reinstalling the app, as I didn't know if it will retain the data (if there's a sync issue, it might not be stored correctly).

Best Answer
Labels:
1 REPLY 1

‎03-21-2023 16:16

‎03-21-2023 16:16

Same here, various issues with the calculations:

  • Monday missing entirely from summary
  • Average completely wrong for the week
  • After updating any value I have to restart the app to see the summaries update (and they're still wrong)

Some screenshots below but so many issues to report. It's like they've done no testing on it at all.

 

Android App, latest version.

 

Note: Tried to upload images to this post, but some obscure error message, so you'll have to take my word for it. Real shame as it's great to track all the different health metrics in one app... but it doesn't work.

 

Best Answer