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Food tracking tile too slow

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‎01-05-2021 14:05 - last edited on ‎01-05-2021 15:24 by Fitbit Moderator

‎01-05-2021 14:05 - last edited on ‎01-05-2021 15:24 by Fitbit Moderator

Hello everyone!

 

I've had my Fitbit Versa 2 for over a year now, and have been loving it. Suddenly, as of about a week ago, the food tracking portion of my Android app has become unbelievably slow. Much of the time it takes 10-20 seconds to even load a page, and often is super slow when loading any recent or frequent foods (it says "No frequent foods added" etc for like 10+ seconds). When scanning barcodes, now it's taking 20+ seconds to register. No other parts of the app react this way, and it happened out of the blue. Any suggestions as to what to do?

 

Cheers!

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎01-05-2021 15:24

‎01-05-2021 15:24

Hi @gwnhvy, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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