help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Friend request issue

‎04-18-2026 15:43 - last edited on ‎04-21-2026 13:25 by Fitbit Moderator

‎04-18-2026 15:43 - last edited on ‎04-21-2026 13:25 by Fitbit Moderator

I have just created a fitbit Google account, im trying to add a friend who has been part of fitbit since 2018 and have a google account also. We have both tried to send a request by email, by username, by sending eachother the profilem links and pressing **ahem** friend, but none of us recieve the invite through! All our settings have been set to allow everything! What are we doing wrong?!

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎04-21-2026 13:24

‎04-21-2026 13:24

Welcome to the community, @rokasstropus.

Thanks for sharing the steps that both of you have tried prior to posting. While this is odd, may I know if you and your friend have migrated to Google? I'm asking this because if just one of you did this process, the other Fitbit account might be unavailable until it moves to a Google Account.

Assuming this is your case, I'd recommend you or your friend to complete the migration process and try sending a friend request one more time. For more information, see this help article.

Best Answer
0 Votes