Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Friends changed without my knowledge

Replies are disabled for this topic. Start a new one or visit our Help Center.

On my weekly summary I noticed that my real friend has been removed and I now have a stranger instead.  What's happened?

Best Answer
0 Votes
4 REPLIES 4

Welcome to the Forums @TreenieR.

 

Thanks for bringing this up and sharing your experience.

 

While it is hard to determine what exactly might have happened, it is possible that your friend's account was compromised and someone changed the information on the account. I'd recommend that you get in touch with that friend and have them  reach out to our support team in case their account has been compromised.

 

There is no way for more friends to be added to your account, or be removed, without you doing it personally from your account.

 

Feel free to let me know if there are any other questions I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

Best Answer
0 Votes
I dont know them! They're not a friend.
Best Answer

Hi @LanuzaFitbit,  I think @TreenieR may not be able to do as you suggested (getting in touch with the friend) because the actual friend has been usurped by the stranger. 

Best Answer

Hello @Lilbiddy and @TreenieR.

 

@Lilbiddy Thanks, I believe that you are correct. @TreenieR Thanks for your reply.

 

@TreenieR as I mentioned above, what probably happened is that your friend's account was compromised, and the person that accessed their account edited the information so it shows as if they are a stranger. 

 

Having said that, you can delete that friend from your account. You can click here to find the steps on how to do it.

 

Let me know if you have any other questions on the matter.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

Best Answer