07-01-2019 22:56
07-01-2019 22:56
On my weekly summary I noticed that my real friend has been removed and I now have a stranger instead. What's happened?
07-02-2019 09:48
07-02-2019 09:48
Welcome to the Forums @TreenieR.
Thanks for bringing this up and sharing your experience.
While it is hard to determine what exactly might have happened, it is possible that your friend's account was compromised and someone changed the information on the account. I'd recommend that you get in touch with that friend and have them reach out to our support team in case their account has been compromised.
There is no way for more friends to be added to your account, or be removed, without you doing it personally from your account.
Feel free to let me know if there are any other questions I can help you with.
07-02-2019 10:33
07-02-2019 10:33
07-02-2019 12:37
07-02-2019 12:37
Hi @LanuzaFitbit, I think @TreenieR may not be able to do as you suggested (getting in touch with the friend) because the actual friend has been usurped by the stranger.
07-04-2019 09:50
07-04-2019 09:50
Hello @Lilbiddy and @TreenieR.
@Lilbiddy Thanks, I believe that you are correct. @TreenieR Thanks for your reply.
@TreenieR as I mentioned above, what probably happened is that your friend's account was compromised, and the person that accessed their account edited the information so it shows as if they are a stranger.
Having said that, you can delete that friend from your account. You can click here to find the steps on how to do it.
Let me know if you have any other questions on the matter.