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Friends requests aren't being delivered to iOS

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‎03-30-2021 14:26 - last edited on ‎03-31-2021 15:14 by Fitbit Moderator

‎03-30-2021 14:26 - last edited on ‎03-31-2021 15:14 by Fitbit Moderator

Hi, can someone help me figure out why my friend request isn't being delivered to my friend who is using an iOS device? We've tried inviting one another on desktop and on our mobile devices. We tried using email and user names but nothing works. Thanks

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎03-31-2021 15:16

‎03-31-2021 15:16

@TruffleButter Welcome to the Fitbit Community. Thanks for the troubleshooting tried prior to posting. 

 

I'd like you to make sure, the latest app version is installed on your phone. Also, confirm this procedure is being followed: 

 

  1. Tap the Today tab 
     

    , and tap your profile picture.

  2. Tap your name > View All Friends > Add Friends.
  3. Choose a method to find friends, then tap the Add Friend icon next to the name or email address of the person you want to add.

Make sure you're checking your app notifications or email inbox to find the friend request. 

 

Hope this helps. 

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‎03-31-2021 16:59

In response to SilviaFitbit

‎03-31-2021 16:59

Hi @SilviaFitbit, I have the latest app version on my phone. 

 

I also followed the procedure you laid out and I have hit the "Add Friend" icon you're referring too. The icon changes from the "+" icon to the clock icon, notifying me that my request has been sent. We wait for the app notification or email but they will never receive a notice for a friend request.

 

Best Answer

‎03-31-2021 17:02

In response to TruffleButter

‎03-31-2021 17:02

Having the same issue 

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