Frustrated with change 3

[Grams7517]

Like everyone else I'm having issues with change 3 syncing. I have read & tried everything here as well as the users manual. I have a Samsung s7 & never had issues until now. Last sync was Jan 6th. After performing all recommended procedures I'm now left with fitbit that won't even pair with my phone. I get as far as entering the pairing code but it won't connect....PLEASE HELP!!

[SteveH]

I'm not sure what you've tried so far but the usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

Hopefully there'll be something there that you have yet to try.