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So frustrated with my Fitbit 3

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‎01-22-2019 00:11

‎01-22-2019 00:11

I don't know if its my phone (motog6) but everyday I have to delete and unpair my fiFitb 3, why!!!! 

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‎01-22-2019 01:29

‎01-22-2019 01:29

It might not be fully supported. The list of supported phones at www.fitbit.com/devices only has the 2013 and 2014 models. Not sure what generations they are but I have the G4 Play and it works fine.

 

I'd be wary of unpairing your fitbit from the app though as this can lead to loss of unsynced data. If problems continue it might be worth trying a restart first as this is safer:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
    • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.
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