GPS not tracking accurately

[Walker256]

I have a FitBit One with the app installed on a Moto e5. When I track my walk it shows me walking off the road (which I am not). This alters the miles I am walking, the distance with the new phone is 1.3 miles where on the other phone it was 2 miles going to the exact same spot. When I had my LG Fortune, it followed the road correctly. Is there something I am missing or do I need to wait for an updated version of the app?

Moderator edit: Clarified subject

[LanuzaFitbit · Accepted solution]

Welcome to the Forums @Walker256.

Thanks for bringing this up.

It is possible that the GPS signals is not very strong or that there is something causing it to behave this way. Large bodies of water, trees, tunnels, and even buildings around the route you take may cause the GPS to be off. It could be a situation that your previous phone had better GPS connection. A particularly cloudy day could also cause some inaccuracies with the GPS.

Please let me know if you have any further questions.

[peter34]

I have found that the tracking app is not tracking at all. It partly tracks the first 100m and then nothing. I have another app on the same phone (JogTracker) that tracks my walks accurately. Any suggestions.

[LanuzaFitbit]

Welcome to the Forums @peter34.

I'd like to ask some questions to better understand what might be happening:

• What tracking app are you referring to? The Fitbit app on your phone or the Fitbit itself?
• What Fitbit are you using?
• Did you track with that other app and Fitbit at the same time?
• Is this for every activity or has it only been a one time thing so far?

Look forward to your reply.

[peter34]

I am using the tracking section of the Fitbit app on android phone



Fitbit Alta



I only use JogTracker or Fitbit not both at the same time.



It has happened every time I use the Fitbit to track





Regards



Peter Stanley

[Walker256]

For me it is the FitBit app on my new phone. I have a FitBit One. It tracked just fine on my old phone but not on the new phone so probably the GPS in the Motorola phone.

[LanuzaFitbit]

Hello @peter34 and @Walker256.

@peter34 To test how it goes, could you try running both apps at the same time while you are running? That should let us know if it is related to the app or if it is the GPS connection.

@Walker256 That is certainly a possibility, maybe the Motorola phone has a harder time keeping a stable connection to the GPS signal and thus this happens. If you have a particularly clear skies day, maybe you could give it a shot.

Let me know if you have any further questions.

[Miamicanesfan]

My fitbit one, the actual device is not tracking miles correctly. I have tracked the same route with my phone and car and they both have the same reading.

[sarahlister]

I am having a major issue with this also and now can not get an answe on support. 

I am going to ask for my money back at this rate as it’s really annoying me.