GPS stopped tracking any movement

[jett01000010]

Since the last update the GPS tracking in the Android app and the connected GPS on my Versa have both stopped working. When I start an exercice and choose walk run or hike I get a GPS lock (4 green bars and the blue dot at the correct location) but it does not move at all while I move. No pace or distance information is being recorded during my exercise.

My phone is a uleFone Armor 2 that worked perfectly before the last update! A new update to undo the last update would be appreciated.

Does anyone else have that kind of problem?

[LanuzaFitbit]

Hello @jett01000010.

I'd like to take a closer look at what is going on. Thanks for sharing all of those details on the situation with the GPS.

Could you share some screenshots of what you are getting? I'd also like to recommend that you try to log out of your account and then log back in. That will force all data to be downloaded from the servers once again and thus should help it show correctly.

Let me know if you have any further questions.