GPS won't track accurate distance nor the map-Versa 2

[J_Andreoni]

Hi, there! I'm using a Versa 2 and I recently upgraded my phone from a Moto G7 to a Google Pixel 4a 5g. On the Moto, GPS tracking worked just fine, the distance was accurate and the map was accurate. On the last two walks with the Pixel where I'm connected to my phone and GPS, the maps are just a single dot, and the distance is about 1/10th of a mile off (I measured my route on Google Maps). Location services are set to always on for the Fitbit app, and I'm making sure BT is turned on, and my Versa vibrates when it's connected. 

Not sure where to go from here, haha.

Thanks!

--Jason

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @J_Andreoni.

Thank you for the information provided.

Our team is aware of this issue and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble this situation could have caused to you. We appreciate your patience and look forward to getting you back on track.

In the meantime, if you haven't done it already, please visit this article, open the menu "Why isn't GPS working on my Fitbit device?" and follow the instructions.

I moved this thread to Android App board because it is more related to the topic.

If you have any question, please let us know.

[Giampi71]

Hello @J_Andreoni 

Check also that the battery usage of the Fitbit app is set at "not optimized". I have a feeling that the phone terminates the app as soon as it goes in background.