GPS working (to some degree) but no map.

[Jonno34]

Finally the gps feature on the phone/charge 3 has started working only taken  4 months BUT the split times are not working. i.e if you map your run by starting your run from your Charge 3 you will not get audible split times but if you start your run from your phone you will.  Thus you mess up your first split time because it takes time to put your phone away!  Today I was trying to start the run, no matter how many times I stopped and restarted it wanted to start at 0km and 58 mins, I tried 2 or 3 times but in the end I had to start or my nicely warmed limbs would seize!  So I then got split times which were out but not so far that they had used the full 58 mins or at least I think they were. Throughout the run I got times at prescribed intervals and at the end I stopped the app on the phone, pressing and holding the chequered flag and getting acknowledgement. I thought I would try to make sense of it when I got home but for MAP all I got was a blank screen.

Not sure if I will get any response from Fitbit members in here, am still waiting a response to my last message but maybe someone has a clue as to why this has happened.

I have to say I continue to be disappointing by this product, it does not do what it claims, has been unreliable since it was launched and I think it was not ready for market.  Surprisingly enough I believe there are new models out, I really think they should fix the issues with the old ones first!

[LanuzaFitbit]

Hello @Jonno34.

Thanks for letting us know about this issue with the map not loading, for sharing those details and that screenshot.

We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

As for the run starting at 58 minutes, could you share a screenshot of how it is showing for you? I'd like to take a closer look at that. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[Jonno34]

@

@LanuzaFitbit 

[LanuzaFitbit]

Hello @Jonno34.

I apologize for the delay in my response. Thanks for sharing that screenshot and sharing all of the details that you did about your account.

I'd like to ask you some questions:

• What phone are you using?
• What Android version is it running? What app version are you using?

In the meantime, I'd like to recommend that you try uninstalling the app and then installing it again. After that try getting the Charge 3 to connect and to track a run like you've been doing and let me know how it goes.

I look forward to your reply.

[Jonno34]

Samsung J5  Android 7.1.1

Fitbit App is 2.91

This is not some random issue it is recurrent, I have repeatedly reinstalled the app, rebooted the device etc, I should not have to do this constantly.  There is hardly a time I use it when there is not an issue of some sort.

Key issues

1. Won't connect from device to phone to activate run, if it does there are no audible prompts.

2. If I activate from app it tells me there is no GPS when it is found by google maps. Sometimes it works.

3.  Sometimes I can spend 20 mins trying to get it to sync.

EVERY other bluetooth or gps device I use is seamless yet this is constantly problematical, you can see this looking at the forum, yet no one actually gives you anything other than reinstall/reboot/it's your phone answer.  It really is not acceptable.

Tonight it connected from the device.  I looked at starting from the app on the phone and it started at -40 seconds!  Tomorrow will be different.

@LanuzaFitbit 

Follow up to the deletion of other posts by moderator.

Originally posted 09/04./2019 and deleted because you are not allowed to add to a thread.

It is true I have posted before about similar issues, however these are issues that have not been responded to and therefore after an extremely unusual period of the device seemingly doing what it is supposed to and then reverting to worse than before I started a new thread.  Apparently this violated fitbit laws, for this I am truly sorry and apologise that you have had to put so much effort into deleting my older posts with similar unresolved issues.  This  could have been avoided had the fitbit moderators followed through on those posts. 

It may also be noted that this probably took you less time than it takes me, on average,  to get my device to sync.  

I also not that during this time you have not responded to my response, to your delayed response above, and respectfully suggest that if more effort was made to rectifying issues that are known, and have been known since product launch, as opposed to deleting issues raised so fitbit does not look bad, there might be progress.

Please can you give an idea as to when these issues may be resolved and can you please give me a response to the previous posting.

I have been very patient during a particularly  and extremely frustrating period of six months ownership of this product which has still to reliably fulfil all of its advertised functions.  I have, at length, tried to work with fitbit for a resolution, a process in itself, laborious and drawn out and so far fruitless.

So, as per your rules/regulations/laws, lets keep this thread going, lets see timely responses from yourselves and lets see if you are really prepared to help your customer resolve issues with this device.

Follow up to the email titled "Did you get the answer you needed.

......No I didn't

16:25 10/04/2019 Second follow up the post by @LanuzaFitbit which the first response is still waiting for an answer.

This mornings run, starting at 0kms on a minus time with a registered pace.  No idea how that works!  Threw my first km time out and probably the average time for all the subsequent ones but cannot be sure.  PLEASE PLEASE PLEASE can I have a response.

[LanuzaFitbit]

Hello @Jonno34.

I apologize for the delay in my response. Thanks for sharing all of those details on the matter.

I'd like to recommend that you try to use either the Fitbit or the phone to track your runs but do not track them on both at the same time. That should help so that everything displays correctly. 

If you want to only track runs through your phone, you can click here to read more about how it works.

In addition to that please keep in mind that you need a very strong and solid GPS connection when you are starting the runs. 

Let me know if you have any further questions.

[Jonno34]

Again you are missing or avoiding at least some of the problems.  

You asked me to reinstall the app, I did, I still have the same problem as shown in the picture above.

I have to start the run on the app, firstly because I cannot rely on the fitbit to connect to the app and secondly if I start from the fitbit it will not give me audible distance prompts.

When I start from the app it will not start at zero, this I have highlighted to you before and continues after reinstalling the app so you are not helping find a solution.

So basically neither the app or the fitbit are doing what they are supposed to do, nothing is working properly all we have are compromises of what is ideal or what the device is supposed to do.

As for strong GPS I run up and down a 4m walkway and the gps can identify which side I am on, not only that Google Maps finds me instantly, we have very strong and good signals in the are, I know this because I do a lot of marine navigation  in the area so please do not try to put the blame for poor functionality on a poor GPS signal.

Can we try to get to the bottom of this please preferably without a 4 day gap in communication. You have no idea how unbelievably frustrating the whole fitbit experience has been and continues to be.

Oh and just to add insult to injury your link with advice failed.  I GUESS THE WORDS "EPIC FAIL"  APPLY.  You really could not make this up!  What is it, is it wear them down and eventually they will give up!

Added 16/04/2019.  Yet another 4 day gap waiting for a reply.  I am sure this is just a ploy to get you to give up!  @LanuzaFitbit 

Added 20/04/2019 @LanuzaFitbit  Yet another 4 day gap with no response.  Fitbit seem really not to care!

added 04/052019  @LanuzaFitbit  Still no response?

[GrandOak]

How Did you get GPS to WORK? 

[Jonno34]

Gave up in the end.  Buy something else!