Galaxy A40 and Charge 2 won't connect

[berendg]

Dear Community,

my mom used there Charge 2 with an Iphone SE but now she changed the phone to a Samsung A40 (Pie 9).
I cant connect the Fitbit to the phone, i deleted from the account the Charge 2 the restart (reset) it, the remove the app from phone and restart the phone, disable the battery optimization. The result always te same:"Sorry, the setup is taking longer then usual. Please patient. We're on it!" then "Not working? Try again"
Anybody have any idea what can i do?
Thanks
Beri,

[berendg]

After a half day, i can connected the watch to my pc and then its works with the Samsung A40 but the notification isn't works HELP PLS!!!

rgds

Beri

[berendg · Accepted solution]

I found the best solution, I bought a Gear Fit Pro for my Mom.