Solved: Unable to setup - Device can't be found - Fitbit Community

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Unable to setup - Device can't be found

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Brambl3

6 0 1

Have tried resetting Fitbit have reinstalled app but still device can't be found - what next?

Moderator edit: Subject for clarity

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SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17586

The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
if none of that works then contact customer support: contact.fitbit.com

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3 REPLIES 3

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17586

The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
if none of that works then contact customer support: contact.fitbit.com

Best Answer

Brambl3

6 0 1

Did restart
Did reinstall app
Did forget Bluetooth - this one worked

Best Answer

Brambl3

6 0 1

The one that finally worked was forget my device on my Bluetooth thanks

Best Answer