help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Galaxy S7 won't find Charge 2 when trying to pair

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-12-2018 05:11

‎04-12-2018 05:11

Tried to configure my "old" Charge 2 for use with a family members Galaxy S7 but cannot get the phone to even see the device.

 

Removed the device from my account within the iPhone app

Installed the latest Fitbit app from the Google Play Store

Go to configure the device and the phone does not detect it at all.

Restarted the phone, the Fitbit, Bluetooth on the phone and still nothing

 

Tried to reconnect it with my iPhone and it works flawlessly

Removed again from my account, tried again and still not being seen

Best Answer
0 Votes
1 REPLY 1

‎04-12-2018 05:37

‎04-12-2018 05:37

Check your iPhone's bluetooth settings. If there's a connection there to the fitbit then remove it as it may be blocking connection to the S7

Best Answer
0 Votes