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Galaxy S8 MobileTrack Support

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‎12-06-2017 05:36

‎12-06-2017 05:36

I have a Galaxy s8 paired with a Alta HR on the release notes of version 2.62 of the Android App indicated that mobiletrack support had been added for the Galaxy S8. After following the directions on the help site the app does not give me the option of enabling this functionality for the s8. I verified device compatibility on the fitbit site and it says it does not support mobile track even though the release indicates that mobiletrack support has been added for the Galaxy s8. I am a little confused with the misleading information any assistance would be greatly appreciated.

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21 REPLIES 21

‎08-08-2018 07:33

In response to RobertoME

‎08-08-2018 07:33

Hi Roberto

 

I am looking to purchase a Fitbit Versa. I have just installed the app on my Samsung S8+ to try it out but my steps are not being tracked. Read previous posts regarding MobileTrack but I cannot see the option. Are there any plans to add this functionality in the next release?

 

Thanks

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‎08-08-2018 08:00

In response to qnoor

‎08-08-2018 08:00

Mobiletrack started working for my S8+ about a month ago. The option to add my phone showed up at the bottom of the screen that displays all of the different FitBit wrist bands.
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