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Galaxy S8 not recognizing charge 2

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‎01-29-2018 10:09 - last edited on ‎01-31-2018 05:00 by Moderator Alum

‎01-29-2018 10:09 - last edited on ‎01-31-2018 05:00 by Moderator Alum

I got my charge 2 on friday and my s8 on sunday, it was working fine sunday night and last synced at 4:30 am when I woke up, it hasnt synced since, I tried every troubleshooting tip I could find, and as a last ditch tried removing the device to repair it but now my s8 wont even find the charge 2 on bluetooth. Any help would be appreciated.

 

Thank You

 

 

Moderator Edit: Updated Subject For Clarity.

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‎01-31-2018 04:58 - edited ‎01-31-2018 04:59

‎01-31-2018 04:58 - edited ‎01-31-2018 04:59

Hi there @lindenF16, let me give you a warm welcome to our Fitbit Community! I was reading you are experiencing issues to sync your tracker despite you've tried all the possible troubleshooting tips. In this case I believe your issue is related to the problems reported with the Fitbit app version 2.64.

 

So I would like to ask you if you have installed the new version for Android. during the last week we have released a new version that has gradually become available to all users. For more details of this please take a look at this post: Syncing issues since 2.64 Android app update.

 

If you are having troubles to connect your tracker back, perhaps this troubleshooting steps will do the trick: Why can't I set up my Fitbit device?

 

Hope this helps and let me know if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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