Welcome to the Forums @Southerner89
As you mentioned, this is happening because the Note 9 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.
As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing and these help for the notifications.
If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.
You could also support this suggestion to add the Note 9 to the list. You can comment or vote on it to show your support. Be sure to also read the FAQ if you have any further questions on the matter.
Let me know if you have any further questions.
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