help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Getting a lot of floors tracked

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-16-2019 10:12 - last edited on ‎04-18-2019 07:17 by Fitbit Moderator

‎04-16-2019 10:12 - last edited on ‎04-18-2019 07:17 by Fitbit Moderator

My stairs/floors counter is behaving ridiculously - it has gone from recording only 2 or 3 floors when I've done 9 or 10 to the opposite extreme. Suddenly the number of floors I've climbed is recorded in the hundreds every day. Today I've climbed the stairs 4 times and my Fitbit tells me I've climbed 226 flights...

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-18-2019 07:16

‎04-18-2019 07:16

Welcome to the Forums @mspadah.

 

Thanks for sharing your experience with the floor counting.

 

This could be happening because of changes in air pressure because of several factors. For example, opening and closing doors, AC, sudden changes in temperature, driving or even sudden drafts of air. All of those could lead to increased floor counts. Could any of those be the reason why this is happening?

 

As for removing them from your account, you can click here to read more about how to delete that data.

 

Hope this helps explain what is going on. I look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎04-18-2019 07:16

‎04-18-2019 07:16

Welcome to the Forums @mspadah.

 

Thanks for sharing your experience with the floor counting.

 

This could be happening because of changes in air pressure because of several factors. For example, opening and closing doors, AC, sudden changes in temperature, driving or even sudden drafts of air. All of those could lead to increased floor counts. Could any of those be the reason why this is happening?

 

As for removing them from your account, you can click here to read more about how to delete that data.

 

Hope this helps explain what is going on. I look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes