04-09-2021
09:12
- last edited on
04-10-2021
14:05
by
SilviaFitbit
04-09-2021
09:12
- last edited on
04-10-2021
14:05
by
SilviaFitbit
see error message. We are both on public profiles and tried to connect using user name and email addresses.
Moderator Edit: Clarified subject
04-10-2021 14:05
04-10-2021 14:05
@Tonya1971 Hi there. Thank you for the screenshot shared.
I appreciate the troubleshooting tried prior to posting. Please try the following troubleshooting:
- Log out from the Fitbit app
- Clear cache
- Restart your phone
- Log back in and send the friend request
Hope this helps.
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04-11-2021 09:33
04-11-2021 09:33
04-11-2021 13:18
04-11-2021 13:18
I am having the same problem. I logged out of Fitbit, cleared my cache, and restarted my phone. I am still getting the same message.
04-14-2021 13:00
04-14-2021 13:00
@Dasweinerdog Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting.
Please let me know which option you're using to add friends and getting this error message. Does it happen when you add them with email?
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
04-15-2021 10:17
04-15-2021 10:17
04-16-2021 13:46
04-16-2021 13:46
@Tonya1971 Thank you for getting back and sharing the procedure that helped you solved this.
Have a great weekend.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.