Google Pixel 2 not tracking sleep or calories burned

[RonniR]

My Google Pixel 2 watch has randomly stopped tracking my sleep and calories burned while I'm working out.  It is still tracking my heart rate. I've removed the Fitbit app and reinstalled it. I've wiped the back of the watch. I've restarted the watch. I have an Android phone, Google Pixel 8. Any advice please?

[RiekoC]

Hello @RonniR 

I moved your post from the Sleep Well Wellness forum to the Android platform forum where you're more likely to get help.

Are you still having problems with your Pixel Watch tracking your sleep and calories burned?

[RonniR]

Hi and thanks for moving my question.  It's sort of been solved...   After a few chats it was deemed the watch/app were not fixable, so I need to contact Google about the warranty.  Since the watch is less than a year old, I guess they are going to send me a replacement? 

[ManuFitbit]

Hi @RonniR. A warm welcome to the forums.

Thank you for sharing the inquiry regarding the Pixel Watch 2. Thank you for trying to fix it on your own.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Thanks for your help @RiekoC. 

[RonniR]

Thank you!

[RiekoC]

Hello @RonniR 

Thank you for letting us know that you've been in contact with Support and they are taking care of your problem with your Pixel Watch 2.

Although it shouldn't be this way, you will need to be your own advocate and followup with Support until you get confirmation that your replacement was sent. Make sure to keep track of your original case #.

[RonniR]

Will do, thanks!