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Got logged out and can't log back in

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‎05-22-2017 07:52

‎05-22-2017 07:52

It was all good yesterday, synched okay and everything, but when I woke up this morning, the app logged me out and I can't log back in again.

I went to reset my password and still wouldn't work. However, on the web Fitbit, I could log in with my Facebook account. In the app though, there's no Facebook login option.

 

I have a Google Pixel, Android updated

Best Answer
6 REPLIES 6

‎05-23-2017 15:28

‎05-23-2017 15:28

Hello help?

This is bull**ahem**... I didn't do anything, I sync everyday and now I can't log in and I'm gonna lose many days of data.

Best Answer

‎05-23-2017 16:28

‎05-23-2017 16:28

Yes. I have to log-in everyday. It's ridiculous.

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0 Votes

‎05-23-2017 19:28

‎05-23-2017 19:28

I am having the same issue. I opened the app this morning on my phone and it wouldn't sync. After restarting my phone it said I needed to log in, but says my email or password are invalid. I am able to log in on my computer with no issue using the same credentials.

 

Phone Details:

Carrier - Verizon

Model - Samsung SM-G930V

System Software - G930VVRU4BQC5 (updated 5/15/2017)

Fitbit Version 2.49 (updated 5/20/2017)

 

 

Best Answer

‎05-24-2017 10:02

In response to GeoBike

‎05-24-2017 10:02

When sync'ing all data is safe on the account.

 

The trackers can hold up to 23 days of data, 7 additional days but not minute to minute detail (steps,..).. before it's overwritten if not able to sync for a longer time.. 

 

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

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0 Votes

‎05-26-2017 18:20 - edited ‎05-26-2017 18:23

In response to SunsetRunner

‎05-26-2017 18:20 - edited ‎05-26-2017 18:23

I uninstalled the app, restarted my phone, installed the app again and was able to log in today. Not sure if it will stay logged in. I will follow up after a few days, or if I run into issues before that. I hope this helps the original poster and anyone else that encounters this problem.

Best Answer

‎05-30-2017 13:04

In response to GeoBike

‎05-30-2017 13:04

Tried that... still doesn't work.

It still keeps on saying my username or password is invalid... but then I can log into here with the exact same username+pwd without issue.

 

Saw somewhere else that says even though there isn't an option to log in with Facebook, you should still use the exact same logins as Facebook... which I did and still DOES NOT WORK...

wth lol seriously... I've had fitbit for over a year and this has never happened before.

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0 Votes