03-18-2021
16:43
- last edited on
12-09-2025
09:39
by
MarreFitbit
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
03-18-2021
16:43
- last edited on
12-09-2025
09:39
by
MarreFitbit
@J9PUR Hi there. Thank you for the screenshot shared.
Please try the following troubleshooting:
- Log out from the Fitbit app
- Force quit it > Clear cache
- Restart your phone
- Log back in
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer
03-26-2021
16:50
- last edited on
12-09-2025
09:39
by
MarreFitbit
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
03-26-2021
16:50
- last edited on
12-09-2025
09:39
by
MarreFitbit
@J9PUR Thank you for getting back. I'm glad to hear that it started working after the app was uninstalled.
Have a great weekend.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.