HR - Didn't sync anymore, now it cannot start pairing mode.

[Reepicheep]

 My (replacement) fitbit charge HR suddenly stopped syncing to my phone for no apparent reason. After reading a bit up on this, I tried several solutions mentioned here and in the help section:

- force-quite & restart app

- restart bluetooth

- restart phone

- unpair from app

After unpairing, I tried to re-pair it, but could not get the fitbit into pairing mode. When I pressed down on the button, it just started an activity. Following further posts I then

- restarted the device (no change), and then
- reset the device.

However, still no change! 

No matter what I do, the device does not go into paring mode and it cannot be picked up by either phone or PC... 

What should I do?!?

[SunsetRunner]

Did you try a factory reset of the tracker?

To perform a factory reset, which will wipe all data from the tracker, go  here.

[Reepicheep]

Yes, I did (sorry, that's what I meant with device reset). 

Reset worked, i.e. it showed the 0:00 afterwards. However, still no change; if I hold down the button for a bit longer than a second, it starts an activity... 

P.S: might actually rather fit in here, sorry: https://community.fitbit.com/t5/Charge-HR/bd-p/chargeHR

[MarcoGFitbit]

It's nice to see you around @Reepicheep, welcome to the Fitbit Community! 

Sometimes, when setting up a Fitbit tracker, at the moment you're asked for the 4-digit code to pair it with the app, it's necessary to press and hold the button for 3 seconds several times before getting the code. Even if the chronometer starts running, keep the button pressed, count 3 seconds and let go of it. Wait for the code and if it doesn't show up, repeat the process a couple more times.

Give it a try and keep me posted, I'll be happy to assist you further!  

[Reepicheep]

Dear Marco

Thanks for your message. 

I just tried it a at least a dozen times, the chronometer just keeps getting started and stopped. I also tried it with shorter and longer 'pushes'; no changes; 

- chronometer starts, chronometer stops

- no changes on the screen (no logo, or anything), just the chronometer and the start/finish flag

- app is not able to pick up anything... 

Any other suggestions?

Cheers,

  Reepicheep

[MarcoGFitbit]

Hello @Reepicheep, thank you for keeping me updated! At this point, my best recommendation would be contacting our Support Team once again, as you mentioned this is a replacement unit. Let them know about the steps you have performed so far, I'm sure they will be more than happy to assist you further. 

Please reply if you need anything else!