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HTC 12+ has stopped syncing with Fitbit

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‎04-08-2019 11:58 - last edited on ‎04-09-2019 08:05 by Fitbit Moderator

‎04-08-2019 11:58 - last edited on ‎04-09-2019 08:05 by Fitbit Moderator

My HTC 12+ just stopped syncing with fitbit. What should I do?

 

 

Moderator edit: Clarified subject

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‎04-09-2019 07:57

‎04-09-2019 07:57

Welcome to the Forums @C.C.

 

Thanks for bringing this up.

 

This might be happening because the HTC 12+ is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

 

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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