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Had to upgrade from charge 5 to 6

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‎02-03-2024 19:42

‎02-03-2024 19:42

My charge 5 recently stopped working for no apparent reason.  I contacted customer support,  tried everything they suggested and was told the only solution was a new device. I just read an article that this has happened to a lot of people recently.  If that's true, Fitbit needs to identify the problem and pay for our new devices. Seems very suspicious. 

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2 REPLIES 2

‎02-10-2024 12:59

‎02-10-2024 12:59

To upgrade, open your Fitbit App. Tap the battery icon in the top left. Tap Add more Devices. And follow the prompts 

With android, once the Charge 6 powers up., in a minute you should see a popup asking to install the Charge 6

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‎02-12-2024 00:07

‎02-12-2024 00:07

Interesting. This just happened to me this morning. Woke up and Fitbit screen is blank and it has recorded no data overnight. Was working find yesterday.

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