Hello @Walkersj, good to see you again in the Fitbit Community! I was reading your post and the only reason will explain why you are not able to see your tiles, is because your tracker is not paired to your account or it was unpaired from your Dashboard. However I saw on your community profile you have a Fitbit Surge as a paired device so I'm wondering if this is correct?
I would like to recommend to follow these steps in case the issue persists. Some of the steps are similar of what you have tried already but the additional steps might be of your help.
Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
The other solution would be to set up your tracker as a new device. Just make sure to sync before you proceed and do not remove your tracker from your account. The following post will give you the steps in case you need them.
See you around and hope this helps.
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