Having to repair Charge 3 every time I charge

[Brilyana]

I'm a bit disappointed that every time I charge my fitbit, my phone app no longer sees and syncs with my Charge 3. I've gotten used to it by now, checking up on it after a few days (especially since I use my fitbit tracker for Yes.Fit).

This time, though, oddly enough, my password changed or at least stopped working.

Honestly, if I found a tracker as easy to use as Fitbit and had a lot of the stuff that Fitbit promised but didn't deliver on...I'd more than likely switch. 😕

[Brilyana]

Now I've lost a week's worth of steps. 😞 From the 6th until yesterday.

What happened to my data? This is a new loss for me with Fitbit.

[Rich_Laue]

What do you mean by repair @Brilyana A fitbit device does not allow a user to Pair it to the phone.

A tracker can be removed from the Fitbit account, then setup, this could cause the loss of any unsynced data

However a non syncing device will never be fixed by removing the device from a users account. We still need to fix the sync issue, then we can set up the tracker as if it is a recently purchased device.

[Brilyana]

That would be re-pairing it. Each time I have to fix the connection, I have to remove the device from my app and set it back up as though it's a new device. This is the first time I've lost data, though.

Funny that you say a user can't pair their device to their phone. Every time I remove the device and set it up again, it asks me specifically to "Pair" the device to the phone. That's the word it uses. Thus, I have to re-pair the device to my phone app.

I ran through the community posts and tried multiple suggestions shown, but nothing worked. I even deleted the app and re-installed. I've tried logging in and out of the app. I've rebooted my device multiple times. For some reason, the app just refuses to accept any data from about half-way through July 6th until July 11th. (Odd, also, that it stopped syncing half-way through the day.)

[Rich_Laue]

That is not re-pairing but is called setup. Un-pairing is when the tracker is removed from the phones Bluetooth. 

As for the app asking you to pair, please read it again, the app is asking you for permission to pair the tracker. The user is simply telling the phones operating system to let the Fitbit app pair the tracker. The user does not do the actual pairing.

Simply logging out - in on the Fitbit app will prompt  (Android)  the may I pair the tracket.

Did you look at the help docs?

Why won't my Fitbit device sync? There is no mention to remove tracker from the account.

As for the comunity posts their are hundreds of, I removed my non-syncing tracker from my account and now I can not set it up?

BTW you do not have to remove the tracker from your account to set up the tracker as a replacement. Doing this you will not lose past data.

Since we do not know what type of phone I'm being as general as I can.