Unable to connect Versa Lite

[SunsetRunner]

On Tuesday evening (7/7/20) I changed the clock face on my watch. Later that evening when I went to bed, I noticed the clock face wasn't working right. So the next morning I went to change back to my old clock and that's when everything fell apart. I started having issues of it not syncing. I restarted my Fitbit, I restarted my phone, I uninstalled the app and reinstalled it. I been having issues with it connecting to my bluetooth. I even tried resetting the Fitbit to factory settings. I tried taking my Fitbit off my app and putting it back on. Nothing is working. All I get on the face of my Fitbit is the logo with different languages under it. When I log into the app it tells me I have an update. I can't update when nothing wants to work. I don't know what else to try. I have done everything possible that I can think of. Please help. It's now Friday (7/10/20) and all I want is my watch back.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you using with your Versa Lite? The message your device is displaying is because the device is not paired, therefore, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

I'll be here if further assistance is needed.

[SunsetRunner]

I have a Samsung Galaxy S10. It finally updated my fitbit this morning. But now it's not syncing. I now have a clock on my fitbit which is much better then just the logo.

[Rich_Laue]

Hello @SunsetRunner let's go back to the help docs.

Why won't my Fitbit device sync?

The one step not mentioned that has helped many, is to clear the Fitbit App's cache.

For the future, removing the tracker simply digs a deeper hole to dig out of. Doing a factory reset is like pouring cement into the hole, adding more digging to do.

[SunsetRunner]

Thanks for your help. Clearing the cache did seem to help for a little while and now it won't do anything again. I gave up and purchased a Galaxy Active watch. After it not doing much of anything for almost a week, I decided it wasn't worth my time anymore. Thanks again for all your help.

[Rosfeather]

I have a Motorola g5-won't update at all-since Thursday-so it loses time-presently it is 05.50am...i have done everything several times-taken off app; reinstalled; switched off phone for 10 seconds-bored of it now-only had it 6 months-has been perfect till now-phone only a year old so it cannot be that.

Moderator Edit: Formatting