Having to restart phone to sync

[dlopezuy]

Same thing here, have the Charge 2 for about 2 weeks now and it's embarrassing the amount of times I've had to restart my phone (Android 8.1.0). Tried turning bluetooth on and off, killing the app manually (force stop), restarting the Charge (plug it in and hold the button several seconds) and nothing happens, only thing that fixes it is a phone restart.

The worst thing is that once it desyncs you have to restart and that happens whenever the fitbit device and the phone are too far apart for example.

Cmon Fitbit, get your act together, we're in the 21st century, restarting my phone is something I should do once a month at most, probably because of some hard crash or similar.

Just this issue is making me seriously consider switching to an iPhone and buying an Apple Watch

Moderator edit: Clarified subject

[DRBroome]

I do not have this issue anymore. I went from a pixel 2 to a 4. I also went to a fitbit ionic. 

It stopped happening after I changed phones.

Now I have a Samsung phone and the Ionic. It works perfectly. 

[CondalezaRice]

This is still a problem 2 years later with my Inspire HR. I am running Android 8.0.0, and my phone is not on the excluded list. The same thing used to happen on multiple phones with my Flex 2. As the other user said, this is annoying enough to consider abandoning my fitbit for a device that doesn't have perpetually broken core functionality.

To add a bit more detail, my Fitbit still displays text messages and the like. It does so even when it won't sync with the app. So the devices are paired, but the app is broken. Still. 2 years later.

[HobieHiker]

My problem with having to restart to get the phone to sync was solved by unpairing my fitbit from one of my phones. I had two phones, a personal and a work phone, and I paired my fitbit with both of them. This was the cause of my issue. I can have the fitbit app on both phones, but I can only pair the device with one of them. The other phone gets the updated info from the app and keeps up to date that way. I can log things, like food or weight, onto either phone.

If for some reason I only have one phone with me and I want to sync my fitbit, I can pair it to that phone quickly, sync, then unpair it before I get back in range with the other phone.

[jimbocurns]

September 2020 and they still havn't fixed this problem. Fitbit is a terrible company with 0 interest in its customers.

[Sashajib]

So crazy. 

I have a Samsung Galaxy S20 and a Versa 2. Fitbit App is up to date and Android software is up to date. The app does not get put to sleep. My Bluetooth connection is fine. 

Every 2 or 3 days my Fitbit will not sync and the ONLY way to get it back is to restart my phone. I have read and tried all of the suggestions in this thread. 

Please escalate to a higher level representative from Fitbit. 

It is embarrassing to admit to my Apple owning friends that this issue still persists years after it was reported. 

Thank you. 

[Kimwally_15]

I realize that this is an old post but did you ever fully resolve the issue? I’m having the same issue with an iPhone. I’m wondering if it’s because it’s an old iPhone (7) and an old Fitbit (Alta). I’ve had the same 2 devices for three years and never had a problem until now.

[HobieHiker]

Yes! I did finally fix this. I had two phones - a personal phone and a work phone and I had the fitbit paired with both. Once I "forgot" the device on one of the phones, then it sync'd with the other with no issues at all. I tested this out by resyncing with the 2nd phone, and the problem returned. Then I "forgot" on the other phone and it worked fine on that phone. So, neither phone had a problem, but I could only have my fitbit paired with one phone or the other.

Hope this helps you!
Julie

[williamwillet]

No seems like we are being ignored

[DominikaR]

Just to keep this alive.

Xperia 10 + Android 11 + Inspire 2 = same synch issue.

I need to restart phone every time I want to synch band to my application. Nothing else working (unpairing and pairing again, application cache clearing etc.).

Cheers!

[Kimwally_15]

I've finally solved the problem! I've bought a Garmin 🤣🤣🤣

[williamwillet]

They don't care. ended up buying something else. not sure what to do with this garbage.

[munkze]

I had an Inspire 2 and now a Luxe with a Honor 10 phone. Only one thing helped me manage to sync the Luxe (don't know about the Inspire 2 because I only tried it now in frustration since yet another device was not syncing...).

Some Android phones seem to have a very aggressive battery optimization and will turn off background processes.

Go to Settings -> Battery optimization -> Fitbit  and select Don't allow optimization.

All other tips from Fitbit were garbage and beyond frustrating. I don't want to think about how often I restarted the phone, the app, Bluetooth, cleared the cache, reinstalled the app etc. Nothing else than turning off the battery optimization helped, hope it helps you too.

[Tlavallee]

Hello,

Was this ongoing or since your updated? I've had syncing issues son e the update on 11-7-21. I have a Versa 3 & using an Android.  It's maddening! 

[munkze]

For me not syncing consistently was an ongoing issue with the Inspire 2.

I just got the Luxe and it did the firmware update on the first day so don't know if that broke anything... One sync on phone restart was a behaviour of the Luxe before I turned battery optimization off.