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Health Metrics tile crashing

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‎12-03-2020 06:48 - last edited on ‎12-05-2020 17:07 by Fitbit Moderator

‎12-03-2020 06:48 - last edited on ‎12-05-2020 17:07 by Fitbit Moderator

Hi!

 

The health metrics tile is not working in my app, when I click on the tile nothing happens. I have a Fitbit Charge 4 a little more than a week now and have premium, my phone is a Xiaomi Pocophone. I already tried logging out and installing the app again but it is still not working. Do you know how to solve this?

Thanks!

 

Kind regards,

Paul

 

Moderator Edit: Clarified subject

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‎12-05-2020 17:07 - last edited on ‎10-25-2024 08:56 by Fitbit Moderator

‎12-05-2020 17:07 - last edited on ‎10-25-2024 08:56 by Fitbit Moderator

@Paulb123 A warm welcome to the Fitbit Community. Thank you for letting me know the phone model that you have. 

I appreciate the troubleshooting tried prior to posting. I'd like you to confirm that you have installed the latest app version. If you're still experiencing this please let me know the Android OS installed on your phone. 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎12-09-2020 01:27

In response to SilviaFitbit

‎12-09-2020 01:27

@SilviaFitbit 

Thanks for your response. My app version is 3.35, so that should be the latest version. The android OS is 10 QKQ1.

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‎12-10-2020 10:39 - last edited on ‎10-25-2024 08:56 by Fitbit Moderator

In response to Paulb123

‎12-10-2020 10:39 - last edited on ‎10-25-2024 08:56 by Fitbit Moderator

@Paulb123 Thank you for getting back. I appreciate that you mentioned the app version and the Android OS installed. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. 

Have a great week. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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