Heart Rate graph in app lost data

[keything]

On some of my Activities, when I go back to view the HR data, the graph and info seems to have been lost.  I had an avg hr of 130 in this workout, yet the graph only shows a max of 124 bpm.  On the website, the data is there, but not in the app.On the app

On the web page portal

[RobertoME · Accepted solution]

Hi there @keything, good to see you are vising the Fitbit Community! I was reading your issue regarding the Heart rate graph is not registering your avg of 130 bmp. Certainly this is not a normal behavior and I'm wondering how often is this happening? Is this issue was limited only to that day with that exercise in specific?

Despite the graph is not reflecting the peak of 130 bpm, rest assure this information was registered in your Fitbit Dashboard. Either can be the scale of the graph that is not displaying this peak or the period when occurred this spike was to short and was not registered specifically in the graph due to the same scale is being presented on your app.

Perhaps resetting the app will address this issue: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

Hope this helps. See you later!

[keything]

Thank you for the response @RobertoME!  This happens sporatically in my workouts.  When I complete the workout, the graph looks fine and the data is accurately reflected.  But when I go back to it a day or so later, the HR Graph is lost.  I would say this happens maybe 1 out of every 5 workouts.  I normally track my activity as "Workout" and then edit the type later.  So there doesn't seem to be a pattern there.

I reset the app as you suggested and it looks like the data is fixed in the graphs that were wrong earlier.  My concern though is that the cause is still unknown and this may happen again.  I will respond back if it happens again, just to let you know.

Thanks for your advice!

Keith

[keything]

Hi @RobertoME,

I think I know the sequence that is causing this problem.  I currently have MyFitnessPal linked to my Fitbit account.  When I do a workout, I track it through Fitbit.  However, since exercise data from Fitbit does not sync to MyFitnessPal, I have to manually enter the workout in MyFitnessPal (via the UA Record App).  This causes two exercise records to appear in my Fitbit dashboard.  One from Fitbit, and one from MyFitnessPal.  Both have similar HR graphs, but may be off by a few seconds, since MyFitnessPal starts at the minute, and not second.

In the Fitbit app, if I delete the MyFitnessPal duplicate record, every once in a while it will cause the HR graph in the Fitbit record to lose its data.  It doesn't do this consistently, maybe 1 out of every 5 records.  I had stopped entering workouts in MyFitnessPal for about 10 days and all my records in Fitbit had the correct HR graph.  I started logging my workouts in MyFitnessPal 2 days ago, and my HR graphs are incorrect again.

Hope this helps,

Keith.

[RobertoME]

Hi there @keything, thank you for keeping me posted and my apologies for the late response. I been reading your updates and make sense your findings. Certainly you have found the pattern here when the HR graph shows inaccuracies.

I know this happen with certain stats in relation to manual logs. In your case when you create a log in MFP this goes to your Dashboard as a manual entry. Sometimes users report a decrease in some stats after logging an activity, which can occur if what your tracker recorded was more intense than what you logged.

See you around and let me know if you have other questions.