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Heart Rate tile discrepancies

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‎05-26-2020 10:15 - last edited on ‎06-08-2020 18:27 by Fitbit Moderator

‎05-26-2020 10:15 - last edited on ‎06-08-2020 18:27 by Fitbit Moderator

There is a difference between the Heart Rate tracker on the website Dashboard vs the Android Phone App.  For three straight days, my resting heart rate was reported as 49 bpm on my phone app, but the website dashboard reported it as 50 bpm for each of those three days - even though the data point on the trend line of the dashboard was plotted below the line on the graph labeled as "50".  The dashboard appears to have a bug which needs to be fixed.

 

Moderator Edit: Clarified subject

 

 

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‎06-08-2020 18:27

‎06-08-2020 18:27

Hi @robertmturner, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

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