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Heart rate data missing

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‎11-22-2022 01:50 - last edited on ‎11-24-2022 13:16 by Fitbit Moderator

‎11-22-2022 01:50 - last edited on ‎11-24-2022 13:16 by Fitbit Moderator

Since recent update on my fitbit sense 2 on 21st November 2022 my heart rate data has stopped. Still getting heart rate on both my sense 2 watch and on the fitbit app but not the daily trend data....that all stopped on the 20th after downloading updates!!! I have uninstall the fitbit app and reinstall made no difference. 

 

Moderator edit: Subject for clarity.

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‎11-24-2022 13:29 - last edited on ‎10-14-2023 14:15 by Fitbit Moderator

‎11-24-2022 13:29 - last edited on ‎10-14-2023 14:15 by Fitbit Moderator

@amoodley Thanks for reaching out about the hear rate data on the Fitbit app.

Thanks for explanation. However, it is not that clear to me. Do you mean the graph at the top? What exactly is missing, giving that the daily heart rate data is synced and shown. Try logging out from your account and the log back in. That way all information will be loaded onto the app again. 

RodrigoM | Community Moderator, Fitbit

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‎11-24-2022 13:36

In response to RodrigoMFitbit

‎11-24-2022 13:36

The whole data for the day after the update was installed did not appear. I
was told this had been a glitch caused by the update but now sorted out.
Thanks for your reply.
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‎11-30-2022 16:06

In response to RodrigoMFitbit

‎11-30-2022 16:06

I just installed the app update and am having this issue. Click Heart Rate in app, and it used to show a real time graph at the top with heart rate over time for the day. Beneath that is a series of graphs from previous days. Now, top graph is empty of data and graph title insinuates the data will be for an entire week.

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