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Heart rate graph has not show up on Fitbit app

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‎09-15-2019 13:47 - last edited on ‎09-16-2019 07:10 by Moderator Alum

‎09-15-2019 13:47 - last edited on ‎09-16-2019 07:10 by Moderator Alum

My heart rate graph has not show up on my phone app for three days with the last day being Thursday so this makes three days. I did check the web dashboard and the graph info for each of the missing days is showing there.

 

It is a convenience for me to have this showing on my phone's app (android). so I would like that feature restored. I have a heart issue which I find the info helpful despite no medical claims. Also the sleep graphs are just the basic graphs without the stages I got when I used the Alta HR which I loved and missed but alas it was lost. It functioned so much better than the Charge 3.

 

Do I need to rely upon the web dashboard now?

 

 

Moderator edit: subject for clarity

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‎09-16-2019 07:13 - last edited on ‎11-07-2025 08:54 by Fitbit Moderator

‎09-16-2019 07:13 - last edited on ‎11-07-2025 08:54 by Fitbit Moderator

It's great to see you around, @Konababe.

I just wanted to let you know that I have moved your post from the Charge 3 board to the Android App board, since I think that here you will be able to see more related topics about this issue.

Now about your heart rate graph, can you please be more specific? Are you able to see the heart rate tile? Can you provide me with some screenshots?.

About the sleep, if your Charge 3 isn't registering sleep stages, I recommend following the instructions provided in the help article: Why don't I see sleep stages today?.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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