my android phone doesn't find fitbit charge HR via bleutooth

[bleutooth]

Dears,

I've re- installed app fitbit 3 times, I've activated and disactivated Bluetooth, it's visible but my fitbit tracker doesn't appear in the detected devices. Although if I want to synchronise via the app, he finds the tracker and gives me a code, but when I fill in the code in the app , the screen keeps running for more than 30 minutes until it says I should restart. I've restarted multiple times without success. I have a Samsung S9 with latest software version. I am desperate now, how come my device isn't detected ? I push the buttons aside on the tracker while searching but without success. Thx for any help

[Odyssey13]

Hi @bleutooth  see it your phone is it on the list of compatible devices? click to see

[bleutooth]

Dear,

Yes I have version 9.0 ( Android )

[Odyssey13]

Which Fitbit do you have and are you still under warranty? Be sure to have the latest firmware for your Fitbit and the latest app for Android.