Heart rate graphs missing a day

[BuschnicK]

My Android app heart rate graphs are missing a day. Consider the screenshot below: It's Monday, October 16th. I've just synched with my Fitbit Charge HR after clearing the app's cache and data. Yet still Sunday the 15th is missing completely. Note that I _can_ reach Sunday by going to any fullscreen heartrate graph and swiping through the days one by one, so I know the data is there. What gives?

[RobertoME]

Hi there @BuschnicK, it's nice to have new faces in the Fitbit Community! I was reading your post and I appreciate the screenshot by the way as it gives more perspective to your concern.

For what I can see, your heart rate data for Oct 15th is no where to be found, but if you go full screen with your graph you can see the information. Indeed you are correct the data is there however in your summary tab the information will be summarized by week as in your screenshot shows, which is from Oct 8 - Oct 14. So the next period should be Oct 15 - Oct 21. What I found hard to explain is why Oct 15 is not showing and only the current day is present on the screengrab.

I saw you already cleared the cache of your phone, but try to log out from your Fitbit app and restart your phone. When your phone has initialized, go back to log in to your app and try one more time.

Hope this helps and let me know how it goes.

[BuschnicK]

Thanks for the quick response, but no, rebooting the phone and logging into my fitbit account again do not solve the issue. Even if it did - what kind of a solution is that? "Have you tried turning it off and on again?". What I'm really looking for is an explanation and fix for how the app got into this state in the first place.

[BuschnicK]

FYI: A week later, after multiple reboots, data wipes, cache wipes, syncs and updates the error still persists. The list view shows Oct 14, followed by Oct 16. This is on a Pixel phone.