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Heart rate no measurements error - Google Pixel 3

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‎12-09-2020 09:33 - last edited on ‎12-11-2020 15:41 by Fitbit Moderator

‎12-09-2020 09:33 - last edited on ‎12-11-2020 15:41 by Fitbit Moderator

I've gone through multiple posts on this forum and can't seem to figure out the issue. My brand new Charge 4 seems to be working well except for the HR tracker. When tap the tracker in the app, it takes me to a page that only says 'No measurement.' And yes, I've gone to this page and waited for over 5 minutes... nothing. 

 

I've tried several fixes, including clearing the cache, restarting the app, restarting the phone, uninstalling and reinstalling the app, changing where the watch is on my wrist, the tightness of the watch, restarting the watch, and doing a factory reset of the watch. Still nothing. 

 

I'm using a Pixel 3 with the latest Android update. Anyone have any ideas?

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎12-11-2020 15:41

‎12-11-2020 15:41

Hi @BasicWisdom, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared, your effort trying some troubleshooting steps is also appreciated. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Can you please share with me a screenshot of the error message do you receive? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Google Pixel 3 version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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