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Heart rate not recorded on Fitbit app

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‎12-09-2019 14:09 - last edited on ‎12-10-2019 14:42 by Fitbit Moderator

‎12-09-2019 14:09 - last edited on ‎12-10-2019 14:42 by Fitbit Moderator

My charge 3 is registering heart rate and resting and current heart rate is shown in android app, however, the daily record stopped last tuesday, I have not changed any settings. I have logged out and in again, phone on/off, any suggestions?

Thanks

 

Moderator edit: Subject for clarity 

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‎12-10-2019 14:42

‎12-10-2019 14:42

Hi @Souped, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. To better assist you with this, can you please let me know when was the first time you experienced this inconvenience and how many times since then? Which Android mobile device are you using to check the Fitbit app? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Keep me posted and let me know if you have any additional questions. 

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