Heart rate not recording / not syncing - Pixel Watch 2

[JMCC23]

Hey all,

Since June 21st at 5 PM, my PW2 stopped recording HR data over time and sending it to the application. My heart rate sensor is working, and the heart rate tile on my watch shows my HR over x number of hours via graph, but clicking on the graph in my watch says it doesnt have any data and on my phone is says the name.

I've tried uninstalling the app both on the phone and watch, I've tried doing the "change to 24 hour clock" thing, I've even just now deleted all the historic heart rate data that some posts here suggested that made it work. I've noticed there's been a lot of sync/tracking issues since the June update as far as bug posts goes, is this a known issue sorta thing?

For additional possibly relevant information: it stopped working just as the cruise ship I had boarded left port, and in open waters there's bad signal, but yeah

[Gr4ndp4]

Hi, @JMCC23, welcome to the community. It seems to be an app issue rather than a Pixel Watch issue. As the app worked previously, I assume your phone is compatible, and though you do not mention the make or model, you have not changed it. The practice of deleting the app & reloading is a comprehensive expression of the old age switch it off/switch it on solution to problems. The detail is important as you need to create a clean slate before reloading. The best way forward is to sync your Fitbit app, go to the app in your phone settings>force stop>clear storage & Cache>uninstall>in connected devices, forget your PW2. Now, RESTART YOUR PHONE. Reload the Fitbit app from the Play Store and log in using your Google account, set the app & pair your PW2. You'll need to renew some settings.

I hope this helps,

Please post here again & let us know how you get on.

Cheers