Heart rate showing no measurements

[SunsetRunner]

I've just purchased a Charge 2, which is in general syncing well with my Pixel 3a. Except for the heart rate measurements. The heart rate is shown on my Fitbit and in the dashboard, but whenever I click for more information on heart rate, it just says "No measurements." I've tried clearing the cache, force stopping the app, and restarting my phone all to no avail. This is pretty frustrating since it's the main reason I bought this device.

[Rich_Laue]

Hi @SunsetRunner I'll assume the Fitbit app is up to date. What do you see on fibit.com? This would help to narrow down the problem. 

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums!

Thanks for your post and for trying some troubleshooting steps before posting. Because this issue is related with the app itself, I recommend you to try the following steps to troubleshoot the Fitbit app and so we can move forward.

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Let me know if you have any additional questions.

[SunsetRunner]

I've the steps you've listed, and I'm still having the same "No measurements" error message show up. Do you have any follow up suggestions @RicardoFitbit ? I appreciate the help!

[RicardoFitbit]

Your reply is appreciated @SunsetRunner.

Thanks for trying the steps from my previous post. To further investigate, can you please send me a screenshot of the error message you receive? You can refer to this post for instructions of how to attach an image into your post.

Looking forward to your reply.

[SunsetRunner]

Below is a series of screenshots:

1. Shows the app dashboard with the heart rate successfully displayed
2. Shows the "No measurements" message that shows up whenever I click on the heart rate tile for more information
3. Shows elaborate details for heart rate information for a specific exercise activity
4. Shows heart rate information displaying on the online dashboard

[RicardoFitbit]

Thanks for your reply and the information that was shared with me @SunsetRunner.

I appreciate the screenshots that were attached. We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble and appreciate your patience. We're looking forward to get you back on track. 

Don't hesitate to ask me any additional questions you may have.