Heart rate stuck

[Hullcity]

Hello 

For the past 7 days my blaze has not registered any heart rates and it is stuck on 53 bpm resting

I have shutdown a few time.

Thanks

[RobertoME]

Hi there @Hullcity good to see you have joined the Fitbit Community! This indeed is an unusual case, so since you have tried to shutdown the tracker a few time with the same result, this time try to reset the heart rate sensor itself. 

1. From the Fitbit app dashboard, tap or click the Account icon
2. Tap or click the tracker tile.
3. Tap or click Heart Rate and change the setting either from Auto/On to Off
4. Sync your tracker and repeat the process to turn it On again.
5. Just make sure to sync to apply the changes.

As an additional help try to restart the tracker again but this time try a few times more in a row. For more details please take a look at this post.

See you soon and hope this helps!

[Hullcity]

Have done everything you suggested, still not working. 

[RobertoME]

Hello @Hullcity, thank you for letting me know the issue still persists. I was able to reach out to our Support Team and they confirmed that someone will be getting in touch with you via email to the address in your Community profile within the next 24-48 hours to further assist you.

Hoping to hear some good news from you soon!

[SHARKATTACKMATT · Accepted solution]

Did this get resolved? I have the exact same issue. Thx

[Debboersma]

I have the same problem. I have done what has been suggested   I reset Fitbit cherge2 and still RHR doesn’t change. Been 2 weeks

[don_in_macomb]

Fitbit Charge 2 is stuck on 61 BPM resting. tried re-syncing with heart rate off, on, auto, as the post said, still no results. what is wrong.

[AbsoluteBeginne]

Hi,

i had the same problem with my charge 3 and have solved it today after a lot of frustrating resets etc. 

I resolved it by changing the face in the settings. I don’t know if this is the failure mode for everyone but my resting heart rate wasn’t charting but my instantaneous heart rate was. 

Hope this helps. 

[Consumer5]

Easy fix. Thank you!

[tautlinehitch]

Absolute, what do you mean by "changing the face in the settings"? I have the same issue, RHR has been at the same value for six days, but instantaneous HR is as normal, and I'm getting normal sleep data (which is also based on HR).

[Consumer5]

Someone had suggested going into the app where it gives you the option of changing the clock face. Once I did that the heart rate was working properly. I then changed the clock face back to what I wanted and heart rate was working properly.

Sent from my iPad

[Debboersma]

Thanks

Sent from my iPhone

[tautlinehitch]

Thanks! I'll try it. It's *really* weird though...

[Consumer5]

It is. Although that issue was corrected I ended up returning it.

Sent from my iPad

[TheDaddy71]

None of these solutions worked for my Ionic! After trying everything I pressed the left hand and bottom right hand buttons together - continue to hold for 10 to 15 seconds and when it goes off don't touch anything. After 20 to 30'seconds it restarted itself and is the heart rate monitor is now working fine!

[Nitaann]

It shows same thing on resting but will not show anything on myactive blood pressure.

[brishti]

Spoiler

I had the same issue with my Charge 3. It seems the Retro Double Stat clock face caused the problem. After I changed my clock face to the above 5 days ago, my RHR stopped updating. I have updated to a different one and that fixed it. It's very strange because I thought clock face would be just connected to display and not the actual performance.

[brishti]

I had the same issue with my Charge 3. It seems the Retro Double Stat clock face caused the problem. After I changed my clock face to the above 5 days ago, my RHR stopped updating. I have updated to a different one and that fixed it. It's very strange because I thought clock face would be just connected to display and not the actual performance.

[Nitaann]

I found that the heart rate had been turned off a accidentally beside
navigation. Once turned it on it worked just fine.

[brishti]

I had checked all those options - restarting the fitbit itself, checked the heart rate was on but none of those worked for me in this case. The only thing I had changed before it stopped working was the clock face.

On top of that I was also having issues with fitbit not logging my exercises (walks, runs), which was eventually solved after restarting the fitbit by connecting it to the power and holding the button for 5 seconds.