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Heart rate tile not loading on App

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‎04-14-2020 06:16 - last edited on ‎04-27-2020 17:22 by Fitbit Moderator

‎04-14-2020 06:16 - last edited on ‎04-27-2020 17:22 by Fitbit Moderator

When I click on the Heart Rate tab under "today" items...I continuously get a loading page. I did not have this issue until I switched to Premium.

 

Moderator edit: Subject for clarity 

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‎04-27-2020 17:17

‎04-27-2020 17:17

Hi @CourtneyLyn, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

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