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Syncing difficulties with Huawei P Smart and Inspire HR

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‎04-14-2020 07:38 - last edited on ‎04-27-2020 17:16 by Fitbit Moderator

‎04-14-2020 07:38 - last edited on ‎04-27-2020 17:16 by Fitbit Moderator

I have a Huawei P smart 2019 and it doesn't show on the compatible devices that work with the Inspire HR. I'm having a syncing problem. The tracker connects to the phone normally, the phone can sync only if I open the app and it takes a while to sync. But otherwise doesn't sync a thing, so I don't have the silent alarms or anything. 

 

Moderator edit: Subject for clarity 

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‎04-27-2020 17:15

‎04-27-2020 17:15

Hello @LaisN, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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